Support and Assistance
Do you have an active licence and/or an active SPS Service Program?
For technical support with Statistics for Data Analysis (Monday to Friday, 9 am–5 pm, Italian time), please email:
Is your SPS licence no longer active?
For information about renewing or reactivating your Statistics for Data Analysis licence, please email:
How to submit a support request
To help us provide faster and more effective assistance, we recommend including the following information in your email:
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A brief description of the issue you are experiencing.
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The software version and operating system you are using.
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Your licence authorisation code, where applicable.
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A screenshot of any error message displayed when activating or launching Statistics for Data Analysis.
🔴 What happens after you send your request? Your email automatically generates a support ticket through our ticketing system, which organises customer support requests and assigns them to the SPS team. You will receive a confirmation email with the expected response time.
What does the SPS Service Program include?
Specialist technical support
Prompt assistance to investigate technical issues, diagnose problems and resolve bugs in your installed software environment.
Software updates
Access to new software releases (both minor and major versions) and bug fixes issued by IBM.
SPS Add-Ons
Support with installing and using SPS Add-Ons.
Licence management
Transfer of licences between users and/or computers, without changing the number of licences or modules (re-licensing).
To transfer your licence to a new computer (re-licensing service), please email attivazioni@spss.it, providing the following information:
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Your licence authorisation code.
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Your computer's lock code.
Please also request a licence reset.
Visit our FAQs to find out how to retrieve your computer's lock code.